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My Projects do not appear in WiseCost

WiseCost lists only real QuickBooks Online Projects. Convert sub-customers to Projects in QuickBooks Online, then click Re-Sync in Company Setup.

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If your Projects do not appear in WiseCost, check that they are real Projects in QuickBooks Online, then click Re-Sync in Company Setup → Projects. WiseCost lists only real QuickBooks Projects. A sub-customer that was never converted to a Project is not listed.

Check these in order

  1. Is it a Project in QuickBooks Online? Open the Projects area of QuickBooks Online. If what you are looking for is a sub-customer, convert it to a Project there.
  2. Did you Re-Sync? In WiseCost, go to Company Setup → Projects and click Re-Sync.
  3. Is your contract field set to Project? In Company Setup → Company settings → Time Tracking, check Contract field. If it is Class, employees charge time to Classes, not Projects.
  4. Is QuickBooks Online connected? If the page shows a banner to connect, connect first.

Projects can never be created from WiseCost, whatever the position of Manage QuickBooks objects from WiseCost. See Creating Projects in QuickBooks Online.