A class that only exists in WiseCost cannot be sent to QuickBooks Online
A local class created in WiseCost has no match in QuickBooks Online, so its time activities cannot be sent there. Use the synced class for new time.
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A class that exists only in WiseCost cannot be sent to QuickBooks Online as a time activity, because QuickBooks Online has no matching Class to attach it to. This happens with local classes, the ones created in WiseCost before connecting QuickBooks Online or in companies on QuickBooks Online Essentials, which has no Classes.
What still works
Your team can log time to a local class, and approvals work as usual. What is not possible is sending those time activities to QuickBooks Online from Time Activities.
What to do
- You have Classes in QuickBooks Online. Create the class there, click Re-Sync in Company Setup → Classes, and use the QuickBooks Online class for new time. The local class and the QuickBooks Online class do not merge. They are two records.
- Your plan is QuickBooks Online Essentials. Keep working with local classes in WiseCost.
Background in Using WiseCost before you connect QuickBooks Online.