# QuickBooks Online changed and WiseCost did not

- URL: https://www.usewisecost.com/help/troubleshooting/quickbooks-changes-not-showing
- Audience: Admins
- Last updated: 2026-09-19
- Part of the WiseCost Help Center: https://www.usewisecost.com/help

> If a change made in QuickBooks Online does not show in WiseCost, open the matching Company Setup page and click Re-Sync to pull the latest data.

If you changed something in QuickBooks Online and WiseCost does not show it, open the matching page under **Company Setup** in WiseCost and click **Re-Sync**. Changes normally arrive on their own, and Re-Sync pulls the latest data right away.

## Re-Sync the right page

1. In WiseCost, open **Company Setup** and go to the page of what you changed: **Employees**, **Classes**, **Accounts**, **Customers**, **Projects**, **Items** or **Locations**.
2. Click **Re-Sync**.
3. Check the list again.

## If it still does not appear

- **There is no Re-Sync button, and you see a banner to connect.** QuickBooks Online is not connected. See [Connect WiseCost to QuickBooks Online](https://www.usewisecost.com/help/getting-started/connect-quickbooks-online).
- **It is a Project.** Only real QuickBooks Projects are listed. See [My Projects do not appear in WiseCost](https://www.usewisecost.com/help/troubleshooting/projects-not-appearing).
- **It is a Class and your plan is QuickBooks Online Essentials.** That plan has no Classes. Use local classes in WiseCost.
- **The record is inactive.** Tick the option to show inactive records on the page.
- **An employee was terminated in QuickBooks Online.** They still appear, with a **Terminated** badge, and keep their history.
- **You connected the wrong QuickBooks Online company.** A company cannot switch by itself. Write to support.

If none of these is the case, write to [support@usewisecost.com](mailto:support@usewisecost.com) and tell us what you created in QuickBooks Online and when.