# My Projects do not appear in WiseCost

- URL: https://www.usewisecost.com/help/troubleshooting/projects-not-appearing
- Audience: Admins
- Last updated: 2026-09-19
- Part of the WiseCost Help Center: https://www.usewisecost.com/help

> WiseCost lists only real QuickBooks Online Projects. Convert sub-customers to Projects in QuickBooks Online, then click Re-Sync in Company Setup.

If your Projects do not appear in WiseCost, check that they are real Projects in QuickBooks Online, then click **Re-Sync** in **Company Setup → Projects**. WiseCost lists only real QuickBooks Projects. A sub-customer that was never converted to a Project is not listed.

## Check these in order

1. **Is it a Project in QuickBooks Online?** Open the Projects area of QuickBooks Online. If what you are looking for is a sub-customer, convert it to a Project there.
2. **Did you Re-Sync?** In WiseCost, go to **Company Setup → Projects** and click **Re-Sync**.
3. **Is your contract field set to Project?** In **Company Setup → Company settings → Time Tracking**, check **Contract field**. If it is Class, employees charge time to Classes, not Projects.
4. **Is QuickBooks Online connected?** If the page shows a banner to connect, connect first.

Projects can never be created from WiseCost, whatever the position of **Manage QuickBooks objects from WiseCost**. See [Creating Projects in QuickBooks Online](https://www.usewisecost.com/help/quickbooks-integration/creating-projects-in-quickbooks-online).