# Not receiving emails from WiseCost

- URL: https://www.usewisecost.com/help/troubleshooting/not-receiving-emails-from-wisecost
- Audience: Admins, Admins and approvers, Team members
- Last updated: 2026-09-19
- Part of the WiseCost Help Center: https://www.usewisecost.com/help

> If WiseCost emails never arrive, not even in spam, a company filter is blocking them. Ask IT to allow usewisecost.com and mail.usewisecost.com.

If an email from WiseCost never arrives (an invitation, a verification code, a password reset or a timesheet reminder) and it is not in your spam folder, a company email filter most likely stopped it before it reached your inbox. WiseCost sends from **noreply@mail.usewisecost.com**, with the sender name "WiseCost". The fix is to ask whoever manages your email to allow the domains **usewisecost.com** and **mail.usewisecost.com**.

**Who this is for:** anyone who is not receiving an email from WiseCost, and the admin who wants to unblock their team.

## Emails WiseCost sends

- The invitation to a company, and the credentials for your first sign-in
- Email verification
- The two-step verification code (2FA)
- Password reset
- Timesheet notifications: rejected, reopened and due or overdue reminders, when your company has them turned on by email

All of them come from the same sender.

## 1. Check spam, junk and the other tabs

Look in your spam or junk folder. In Gmail, also check the **Promotions** and **Updates** tabs. If the email is there, mark it as "Not spam" and add the sender to your contacts so the next ones reach your inbox.

## 2. Confirm the address

Ask your admin to check, in **Company Setup → Users**, that your email address is spelled correctly. A typo is the most common cause.

## 3. Ask IT to allow WiseCost

If the email is nowhere, not even in spam, it was almost certainly held by a filter your company runs in front of your mailbox. That can be a security gateway or a rule on the company mail server, in products such as Microsoft 365, Google Workspace, Proofpoint or Mimecast. Messages stopped there never reach your spam folder, which is why it looks as if WiseCost sent nothing.

Ask your IT team, or whoever manages your email, to:

- Add **usewisecost.com** and **mail.usewisecost.com** to the list of allowed senders or domains (allowlist, safe senders). Ask for both: on some filters, allowing the root domain does not cover the subdomain.
- Check the gateway's quarantine for held messages from **noreply@mail.usewisecost.com** and release them.

You can forward this as it is:

Message for your IT team:

> We use WiseCost (usewisecost.com) for timesheets. Its emails are being blocked before they reach our inboxes. Please allow the sending domains usewisecost.com and mail.usewisecost.com, sender noreply@mail.usewisecost.com, and release any quarantined messages from that sender.

## 4. Meanwhile, do not stay stuck

What to do depends on which email is missing.

### The invitation

Your admin opens the row of your pending invitation, in **Company Setup → Users** or **Company Setup → Employees**, and either clicks **Resend** or uses **Copy link** in the row menu and sends you the link through another channel. The link works even though the email never arrived. WiseCost also tells the admin right away when an invitation email could not be sent.

### The two-step verification code

Click **Resend** on the code screen. If it still does not arrive, it is the same filter, and step 3 is the fix.

### The password reset

Request it again once step 3 is done.

## 5. Still nothing? Write to us

Email [support@usewisecost.com](mailto:support@usewisecost.com) and tell us which email is missing, which address it should reach and since when.

## Common questions

### I never got my WiseCost invitation. What do I do?

Check spam first. Then ask your admin to confirm your address and to resend the invitation or copy the invitation link for you. If several people at your company have the same problem, ask IT to allow usewisecost.com and mail.usewisecost.com.

### My verification code is not arriving. What do I do?

Click **Resend** on the code screen and check spam. If it never arrives, your company's email filter is blocking it: ask IT to allow the sender noreply@mail.usewisecost.com and both domains.

### It is not in my spam folder. Does that mean WiseCost did not send it?

Not necessarily. Company email filters hold messages before they reach your mailbox, so they never show up in spam.

### Which address does WiseCost send from?

noreply@mail.usewisecost.com, with the sender name "WiseCost".